COOKIE POLICY

Last modified: 2023-12-15

WHAT ARE COOKIES?

Cookies are small text files placed on your device by a website when you use your browser to visit a website that uses cookies. They are widely used to make websites work more efficiently and to provide information to the site's owners.

Cookies enable us to estimate our audience size and usage patterns, store information about your preferences, customize our website according to your interests, and recognize you when you return to our website.

First-party cookies are placed by the website you are visiting. The data collected by those cookies are only available to that website. Third-party cookies are placed by an external (third-party) server the first party uses. Persistent cookies are stored on your device and are not automatically deleted from your device when the browser is closed. Session cookies are cookies that are placed on your device and are automatically deleted when the browser closes. If the user does not close the browser or actively end their session, the cookies are deleted when the session embedded in the text file expires. 

USE OF COOKIES

Our website uses first-party cookies for several purposes. First-party cookies are necessary for the website to function in the right way. Without cookies, you would have to login or rebuild your shopping cart after you leave our website, and you would not be able to place an order on our website. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. 

Please note that if at any point in your visit to our website, you are directed to nord-lock.com, there is another cookie policy that is valid. Please refer to the actual cookie policy of the applicable website you are visiting for the cookies applicable to your visit. 

LIST OF COOKIES:

TECHNICAL/NECESSARY COOKIES:

Session cookies: Session cookies are used by the server to store information about user's page activities. Anonymous identifier of the current session is encrypted in the session cookies and they do not contain any personal information in the unencrypted form. Session cookies are stored in the temporary memory and are removed when a user closes the Web browser.

Authentication cookies: Authentication cookies contain the heavily encrypted identifier of the authenticated web site visitor (shop account). Expiration date of the authentication cookie depends on whether a user selected the option Remember me while logging in the web store. If not selected, the authentication cookie will be deleted when the Web browser is closed. If Remember me is selected, the expiration date of the authentication cookie will be set to 30 days.

Language cookies: Language cookie stores the identifier of the language selected by the user in the web store. When the user visits the web store again, it will open in the language selected earlier. This cookie does not expire.

Guest cookies: Guest cookies store billing information of a shopper who places an order without registration. Guest cookie is stored for 20 minutes and while the user is active. If a guest has started creating an order but is not active for 20 minutes, his or her information will be removed. The information about the guest is also removed immediately after creating an order.

TECHNICAL/ANALYTICAL COOKIES:

Piwik PRO visitor session cookie _pk_ses.<appID>.<domainHash>: First-party analytical cookie set in the visitor’s browser. Used to identify an active session of the visitor. Expires after 30 minutes.

Piwik PRO visitor ID cookie _pk_id.<appID>.<domainHash>: First-party analytical cookie set in the visitor’s browser. Used to identify visitors of the webstore using a randomly generated visitor ID. The cookie also stores the properties of the visitor such as their visit count and timestamp of the current visit. Expires after 13 months.

SPECIFIC INFORMATION ON ANALYTICAL COOKIES

The analytical engine behind the ecommerce platform, Piwik, is designed with privacy in mind. The cookies set by Piwik, before login, are configured to anonymize data, adhering to the guidelines set forth by the European Union (EU). This means that any information collected is stripped of personally identifiable details, ensuring that your privacy is protected throughout your interaction with our website. 
 
We want to emphasize that all data collected through Piwik analytics remains within the European Economic Area (EEA). This commitment ensures that your information is subject to the robust data protection laws of the EU, providing an extra layer of security and compliance. 

HOW DO I CHANGE MY COOKIE SETTINGS?

If you do not want us to collect cookies, you may set your browser to refuse cookies or to alert you when cookies are being sent. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, your system will continue to accept cookies when you direct your browser to our website.    
    
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.    

MANAGE COOKIE PREFERENCES

Using Your Web browser    
Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.    

• Chrome: https://support.google.com/accounts/answer/32050
• Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
• Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser's official support documents. 

QUESTIONS, CONCERNS OR COMPLAINTS

To ask questions or comment about our Cookie Policy, please contact us at privacy@nord-lock.com. 
 
Please refer to our Privacy Notice for further information as to how we process your personal and sensitive information.