FAQ

All customers who visit the Nord-Lock webshop are able to place an order.  In the checkout, two options are available:

• Register:  Available for customers who would like to create a Consumer or Business account.  If you are already a Nord-Lock business customer, please contact customer service to help you with creating a business account.
• Login: Available for customers who already have an account.

Order information is only available to customers who have an account.  Logged-in customers can access their orders through the My account page.

All of Nord-Lock's products are grouped by material and outer diameter.  Once a group page is selected, customers can shop all variants within that group.  To see more information on the product, click on the highlighted Item Number in the list of variants.  All visible prices for washers are shown as price per glued pair.  
Select the product(s) you would like to order by using the quantity selector buttons on the product or group page.  Please note that the quantity is increased by the amount of pairs per box.  Once your selections have been made, click the Add to Cart button.
When you are ready to checkout, select the shopping cart icon in the top right corner.  This will give you two options: View Shopping Cart or Checkout.  View Shopping Cart allows you to adjust your order by selecting the quantity of the product.  If you make adjustments, you must recalculate the shopping cart to get updated prices.  If you prefer to go straight to payment, choose Checkout.
If you select Checkout, you will be taken to the register (for new customers) or login page (if not already logged-in).  
Enter the necessary information, and click Submit Order.  You will see an Order Processed Successfully message if you order was successful.  

Orders can still be placed on out-of-stock (pre-order) products.  If you have ordered items that were not in stock at the time of purchase, you should receive your order within two weeks.  However, processing and delivery time frames can vary significantly depending on the product. 

All customers with an account are able to add comments or a reference number to their orders.  
Logged-in customers will find the fields for Reference Number (Customer requisition) and Comments below the total order value at the bottom of the Checkout page.  

Only logged-in business customers who have created an order with the invoice payment option are allowed to edit orders.  Once the order has been processed by Nord-Lock Iberia, S.L., the option to edit is no longer available.  
For orders not paid by invoice, please contact our customer service and we will do our best to help you edit your order if it has not already been processed.  

Nord-Lock Iberia, S.L. must approve cancellations of any order prior to shipment.  All cancellations should be made directly with customer service.

Order upload is only available to business customers who have an account.  The Order Upload function is available on the My account page for logged-in business customers.  It is useful to have a Nord-Lock price list when creating a CSV file in order to ensure that the item numbers and quantities are correct.  Please note that uploading a CSV file will empty the existing shopping cart.
To import products to a shopping cart:

1.  Download the CSV template in Order Upload.
2.  Fill in the CSV template with product ID (item no.) and quantity.  UOM and product variant ID can be left blank.  Make sure the quantities per item number are correct.  
3.  Click the Upload File button.
4.  If there are errors, such as invalid quantities or out-of-stock products, you will have the option to click Download the CSV File and correct errors.  Alternatively, you can click Add Available Items to Cart.
5.  If no errors, you will proceed to the Shopping Cart to review your order.  

Customers with an account can download their orders once the order has been processed.  Press the Download Order button in the My orders section of My account.

Quote information is only available to business customers who have an account.  Logged-in customers can access their quotes through the My account page.

Quotes are only available to business customers who have an account.  
As a logged-in business customer, you can get a quote by placing an order as you normally would.  When you are ready to get a quote, hover over the Shopping Cart in the top right corner, and select View Shopping Cart.  In the Shopping Cart details, you will have the option to Get Quote or Proceed to Checkout.  You will see a Quote Processed Successfully message if your quote was successful.

Quotes are automatically valid for 30 days, but Nord-Lock Iberia, S.L. reserves the right to adjust the quote validity to be within the same month that the quote has been placed.  

Quotes are only available to business customers who have an account.  
From the My account page, customers will see My Quotes.  Select the quote you would like to convert to an order.  If the quote is still valid, you can click the Convert to Order button below the order totals.  This will take you to the Checkout page.

From the My account page, customers will see My quotes.  Select the quote you would like to edit.  If the quote is still valid and open, you can click the Edit button below the order totals. 

Customers registered as a consumer can pay by credit card.  We accept Visa and Mastercard.
Business customers with an account will be invoiced for orders.  Once the order has been moved to the My invoices section in My account, there is an option to pay the invoice by credit card. 

If your credit card is authorised, payment will be taken immediately, and you will proceed to our order confirmation page.  If your card is not authorised, payment will not be taken, and we will inform you by email that the order was declined. 

Invoices are only available to customers who have an account.  Logged-in customers can access their invoices through the My account page.

Invoices can only be paid by business customers who have an account.  If you choose to pay your invoice online, only credit card payment is available.  
In the My invoices section of My account, select the invoice you would like to pay.  Click the Pay button to proceed to payment.

Business customers are reminded to pay invoices by email.

Customers with an account can download their invoices in the My invoices section of My account by clicking the Download Posted Invoice Detail.

All customers are given the option to ship their order with FedEx, GLS, or UPS.  Some business customers with an account are additionally able to arrange for their own shipment.  If you are business customer who would like to arrange your own shipment, but are not given the option at Checkout, please contact customer service.

If you have paid for shipment at Checkout, you will receive an email with a tracking number once your order has been shipped.  All orders shipped by Nord-Lock Iberia, S.L. are sent with FedEx, GLS, or UPS.

Depending on your location, you should receive the items within 3 to 5 business days if you ordered items that were in-stock at the time of purchase.  If you have ordered items that were not in stock at the time of purchase, you should receive your order within two weeks.  However, processing and delivery time frames can vary significantly depending on the product.  Please note the shipping times are only valid for customers who have paid for shipping at Checkout, and not for customer who are arranging their own pick-up.

All customers are given the option to ship their order with FedEx, GLS, or UPS.  Some business customers with an account are additionally able to arrange for their own shipment.  If you are business customer who would like to arrange your own shipment, but are not given the option at Checkout, please contact customer service.

We apologize for the inconvenience!  In the unlikely event that this occurs, please contact customer service, and we will be happy to investigate and resolve any shipping issues as quickly as possible.

It is possible to edit an existing shipping address on the webshop in the My account details page in My account.  If this option is not available, please contact customer service for assistance in changing your shipping address.

All logged-in customers are given the option to ship to a new address at checkout.  The address you provide will be saved to your addresses for future orders. 

Only customers registered as a consumer are allowed to edit their billing address.  If you are a business customer who would like to edit your billing address, please contact customer service.

If you order items that are both available and out-of-stock (pre-order) at the time of purchase, your order will be sent in the same shipment.  If you prefer to receive the items that are in stock before the preordered items, we suggest you place a separate order.  
Partial shipments can be arranged directly with customer service if requested.  

Nord-Lock Iberia, S.L. must approve cancellations of any order prior to shipment.  Any returns for shipping errors, damage, or loss upon delivery must be reported within 5 days of the delivery date.  Except as otherwise agreed, products will not be accepted for return after 30 days from the date of delivery to the purchaser.  Any cancellation or return accepted after 30 days may be subject to a restocking fee and other charges, for which the Purchaser shall be responsible.  All returns and cancellations should be made directly with customer service.

We work hard to ensure that all items are received in good condition, and if you've received a damaged item, we sincerely apologize for any inconvenience.  Please reach out to our customer service team, and we will do all we can to remedy the situation.
Please note that any returns for shipping errors, damage, or loss upon delivery must be reported within 5 days of the delivery date.  Except as otherwise agreed, products will not be accepted for return after 30 days from the date of delivery to the purchaser.  Any cancellation or return accepted after 30 days may be subject to a restocking fee and other charges, for which the Purchaser shall be responsible.  

Please click here to register for an account or click the customer icon at the top right of the webshop to find the link to the login. 

If you have previously registered for a Nord-Lock account, your user ID is the email address you used to register.  You will choose your own password during the registration process.  
To login to an existing account, click here.  If you have forgotten your password, click here to reset it.  

Customers who login can view their order history by going into their My account page.

Customers with an account can dowload their orders once the order has been processed.  Press the Download order button in the My orders section of My account.

If you registered as a consumer, your account will automatically be activated.   
If you register as a business customer, your account will have to be approved by our customer service.  We do our best to approve these accounts quickly.  You will receive an email once your account has been activated.

If you have forgotten your password, click here to reset it.  

Your customer information can be managed in the My account section.  Depending on the type of account you registered for, you will have different options in your My account page. 

Only customers registered as a consumer are allowed to edit their billing address.  If you are a business customer who would like to edit your billing address, please contact customer service.

Customers with an account are given the option to ship to their billing address, ship to one of their existing addresses, or create a new shipping address.  If the option to create a new shipping address is chosen, the address will be saved for future orders.
It is possible to edit an existing shipping address on the webshop in the My account details page in My account.  If this option is not available, please contact customer service for assistance in changing your shipping address.  

Customers who are registered as account manager of a business account are permitted to create sub-accounts.  If you are interested in becoming an account manager of your account, please contact customer service.
If you have account manager access, you can create and mange sub-accounts in the My sub-accounts section of My account. 
Sub-accounts share the same information as other accounts within the company, like orders, quotes, billing address, etc.
When creating sub-accounts, account managers can permit different levels of access.  

• If you would like the sub-account to only see prices and not create orders, select only May See Prices.
• If you would like the sub-account's orders to be authorized by another account before they are invoiced, select May Order and set spending limits and authorizer. 
• If you would like the sub-account to create orders without authorization, select May Authorize Orders.

Sub-accounts share the same information as other accounts within the company, like orders, quotes, billing address, etc.
When creating sub-accounts, account managers can permit different levels of access.  

• If you would like the sub-account to only see prices and not create orders, select only May See Prices.
• If you would like the sub-account's orders to be authorized by another account before they are invoiced, select May Order and set spending limits and authorizer. 
• If you would like the sub-account to create orders without authorization, select May Authorize Orders.

If you are already a business customer, please contact customer service who can assist you in setting up an account.

If you are a business customer with account manager status, you can create sub-accounts for colleagues. Please refer to the sub-account section above.
Please note that sub-accounts share the same information as other accounts within the company, like orders, quotes, billing address, etc.

Visit our help page for ways to contact our customer service team.  
Phone: +34 911 859 190.  Monday-Thursday: 8-17, Friday 8-14, CET
Email: ventas@nord-lock.com or use our contact form.

If you'd like to receive marketing messages from Nord-Lock Iberia, S.L., click Newsletter here or on the webshop footer.  

If you no longer wish to receive marketing messages from Nord-Lock Iberia, S.L., click Unsubscribe for Newsletter here or on the webshop footer.  

Nord-Lock Group technologies have an unmatched reputation for reliability, performance and security.
They are field-tested for thousands of hours, and put through the most demanding trials their application is likely to experience.  When we offer a solution, we expect it to perform above and beyond anything in its class.  The Nord-Lock Group Lifetime Warranty ensures your solution will perform as expected from the moment it is installed until the end of its intended lifecycle.

Orders can still be placed on out-of-stock (pre-order) products.  If you have ordered items that were not in stock at the time of purchase, you should receive your order within two weeks.  However, processing and delivery timeframes can vary significantly depending on the product.  

Nord-Lock's products are grouped together by material and outer diameter.  You can select the group you would like to shop from on our home page or on the products page.  Once you are in the group page, you can Add to Basket any product within that group.  If you would like to see more information about a product, click on the blue highlighted item number on the group page.  

See the Downloads tab in our main menu for:

• CAD downloads
• Downloads
• 3.1 Certificates (requires a separate login)
• User manual and instructions

When you use a pair of Nord-Lock washers correctly, they lock your bolted joint and prevent it from rotating loose. The locking is not affected by lubrication. You can continue to use the same tightening method. If you use torque tightening and change to Nord-Lock washers, please go to our website to look at the torque guidelines.

Please see the Junker video on our how it works page. The test is called the Junker vibration test and it is considered the most severe vibration test for bolted connections. If you are using other methods shown in this video, please contact our customer service.

Nord-Lock washers will work with Metric standard and fine threaded bolts. If you use inch bolts, they will work with standard, fine threaded and extra-fine threaded bolts. They will not work with bolts that have a high pitch.

No, the stainless-steel washers are optimized for stainless steel screws, and steel washers are optimized for steel screws, we do not recommend any other combination.

Yes. If you use galvanized bolts you should use Nord-Lock steel washers.

Yes. The Nord-Lock original steel washers work with the most common bolt grades including 12.9 bolts.

Yes, all Nord-Lock washers are laser marked with the Nord-Lock brand name, control number and a type code. This ensures that all our customers receive genuine Nord-Lock washers and enables full traceability down to the raw material charge at the steel mill.

Yes, but how many times depends on a lot of factors such as environment, pre-load, external forces etc. You should always inspect the washers prior to re-installation. Look at the cams and serrations and if they are not too worn they can be re-used. It is important to re-install the washers correctly, cam-face against cam-face. Watch this video for more information.

Yes, you can. We recommend that lubricant is used together with the washers. Nord-Lock washers use tension and not friction to prevent the screws from rotating loose, so it is not affected by lubrication. For best results, lubricate both the screw thread and under the screw head.

You don’t have to use lubrication just because you use Nord-Lock washers. But the right lubrication will give you more control of the achieved preload. We recommend you lubricate on the threads and under the bolt head or nut.

A lubricant gives you less deviation in friction and lower friction in general, which means you can tighten with lower tightening torque and get a smaller deviation in the achieved preload. A smaller deviation means you can utilise more of the bolts' capacity. The lubrication will not affect the locking function of the Nord-Lock washers.

For slotted and oversized holes, Nord-Lock recommends the use of flanged bolts and nuts. Nord-Lock SP washers (washers with enlarged outer diameter) are designed to be used with flanged bolts and nuts (ISO 4161,4162). If you use a non-flanged fastener, you run the risk of deforming the washers, which could result in breakage.

It depends on bolt size and bolt grade, as well as whether you use lubricant and what type of lubricant you use. Nord-Lock has torque guidelines on its website, where you also can download a web app for torque calculations. You can also contact us for personalized service.

Yes, they do work in most cases. However, if the layer of paint is very thick, the Nord-Lock washer will not reach the metal underneath the paint, and the locking capacity of the bolted joint will depend on how well the paint is attached to the metal. In some cases, the paint is very hard and cracks, causing it to become a “plain washer” underneath the Nord-Lock washer, which will not work. If you are going to use Nord-Lock washers on painted surfaces, we recommend you inspect the joint after the installation and look for eventual cracks.

Usually, you can, but it depends on what type of plastic or composite material you use. It is recommended to perform tests first, in order to make sure it will work. Sometimes you also need to use Nord-Lock washers with a larger outer diameter (SP) to distribute the load over a larger area.

Yes, they work on aluminum. 

The glue is there to facilitate installation and to make sure the pair of Nord-Lock washers are mounted correctly the first time. 

Delta Protekt® is a zinc flake coating that increases the corrosion resistance of iron and steel.

254 SMO® is a high-alloy austenitic stainless steel developed for use in seawater and other chloride rich environments. It offers greater corrosion resistance than most other austenitic stainless steels. You can use it with your A2-70, A4-80 or other common bolt grades.